FAQ

Click below for answers to frequently asked questions about Electric Island.

Please note: Electric Island is CASHLESS. We accept debit and all major credit cards including contactless payments.

HOW DO I GET TO ELECTRIC ISLAND?

Visit our directions page for the next event here: CLICK HERE

WHAT ITEMS ARE NOT ALLOWED?

Please read our Code Of Conduct page for more information on what items are not allowed at Electric Island.

WHAT ARE ACCEPTED PAYMENT TYPES?

Please note: Electric Island is CASHLESS. We accept debit and all major credit cards including contactless payments.

WILL FOOD BE SOLD AT THE FESTIVAL?

We have various food trucks selling food and drinks inside, and they cater to various dietary restrictions. Outside food and drink (including water) is not permitted.

CAN I APPLY TO BE A VOLUNTEER?

We do not use volunteers at ELECTRIC ISLAND.

WHERE CAN I FIND SET TIMES?

We do not have full set times until the day of the show. Once finalized, set times can be found on our social channels:

FB event: /Electricislandto
Instagram: @electricislandto

HOW DO I BECOME A VENDOR?

The vendor application forms are listed at the bottom of this website, click on the link. If they are no longer listed, then the application period may be over for the 2024 season.

ARE LOCKERS AVAILABLE?

No, lockers are not available inside the venue.

WHERE ARE MY TICKETS?

Tickets are sent 48 hours before the event to the original purchasers email address. Tickets can be printed or scanned from mobile at the entrance gates.

CAN I TRANSFER MY TICKET?

If I buy a ticket for another person, does the ticket purchaser have to be present?

No they do not. The ticket holder only requires a valid e-ticket to enter and the purchaser does not need to be present.

Please exercise caution when purchasing tickets and DO NOT buy from unauthorized third party sellers (especially anyone that you don't know), as you will NOT be permitted to enter with counterfeit or duplicated tickets.

ARE TICKETS AVAILABLE AT THE DOOR?

Unless the event is sold out in advance, tickets will be available for purchase at the door. We recommend that you purchase your tickets in advance, as the price is always higher at the door.

WHAT IS YOUR REFUND POLICY?

All sales are final, and refunds or exchanges are not permitted, including if any of the acts cancel. Refunds will only be issued if the event is cancelled entirely.

HOW DO I ACCESS MY TICKETS?

Mobile tickets are accessible via the Ticketweb app on your phone. Print-at-home tickets are emailed to you ahead of the show and can be printed in advance or scanned from your phone. Note that we do not have public wifi, so it is recommended that you download your tickets in advance so that you have them ready upon arrival. And be sure to turn up your phone’s brightness to the highest setting for easier scanning. Optionally, Park Agency Print Shop can help you print the emailed tickets.‍

THIRD PARTY TICKET PURCHASES

Can you check if the ticket I bought from someone else is legitimate?

Unfortunately we cannot check the legitimacy of a ticket purchased from a third party until it is scanned at the door for entry. We are not responsible for tickets purchased outside of Ticketweb or our authorized sellers. Entry will be denied and refunds will not be issued to anyone that presents an invalid or duplicate ticket at the door.

FESTIVAL HEALTH

Festival Health is an overarching term that provides education and resources on attending festivals and concerts safely from sunscreen and water, to safe substance use and alcohol consumption. We have all had a break from large events during the last couple years so if you are feeling uneasy or have any questions about steps you can take for your health and safety at events - check out their tent for more information. They are the ones in the cool purple shirts.

HEALTH & SAFETY

Remember to…
• Stay hydrated and drink lots of water
• Wear sunscreen and dress for the weather
• Check your local Public Health website on safe substance use and alcohol consumption
• Do not bring prohibited items into the event
• Follow our Code Of Conduct for your and everyone’s safety
• Keep an eye out for your friends
• Follow instruction from event staff – they are here to help

If you see something, say something - report safety and security concerns immediately to event security and staff.